Patient satisfaction with services in physiotherapy clinics: a cross sectional study at teaching hospitals in Klang Valley

Background The physiotherapy service is a new and emerging field in most hospitals throughout Malaysia as well as internationally. As such, there is still a lack of scientific research and reporting about the finding of service quality studies in Physiotherapy Clinics at teaching hospital settings in Malaysia. It is timely and relevant then that research is conducted on the quality of services in teaching hospitals in terms of physiotherapeutic system which includes examination, treatment, advice and instructions for the purpose of connection with movement dysfunction, bodily malfunction, physical disorder, disability, healing and pain from trauma and disease. This study was to determine the level of patient satisfaction and its contributing factors as well as to determine the quality of services in Physiotherapy Clinics at Teaching Hospitals in Klang Valley.